Welcome to The Wooden Colour. By using our website,  thewoodencolour.com and placing an order, you agree to the following terms:

1. Orders

  • All our products are custom-made as per your order.
  • Prices are shown in AED.
  • Full payment is required to confirm your order.

2. Cancellation & Refunds

  • Orders can be cancelled within 24 hours of placing them for a full refund.
  • After 24 hours, orders cannot be cancelled or refunded as production begins immediately.

3. Damaged or Defective Products

  • If your order arrives damaged or defective, we will replace the item at no extra cost.
  • Refunds are not available for damaged items – only replacements.
  • You must report any issue within 48 hours of delivery with photos and details.

4. Delivery

  • We will provide an estimated delivery timeline at checkout.
  • Delays may occur due to external factors beyond our control.
  • Once delivered, responsibility for the item passes to the customer.

5. Product Variations

  • Our furniture is handcrafted and made from natural materials.
  • Variations in wood grain, color, or texture are natural and not considered defects.

6. Intellectual Property

  • All content, images, and designs on our website belong to WoodenColour and cannot be copied or reused without permission.

7. Governing Law

  • These Terms are governed by the laws of the United Arab Emirates.
  • Any disputes will be handled by the courts of Dubai, UAE.

8. Contact Us

For questions or support:
Email: info@thewoodencolour.com
Address: The Wooden Colour FZ-LLC

HD15A, Ground Floor

in5 Design, Dubai Design District

Dubai

United Arab Emirates